Interaction Design | User Experience | Visualization | Strategic Thinking | Project Management | Technologic Innovation
Education
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M.S. – Human Computer Interaction Design IU School of Informatics and Computing |
May 2010 Bloomington, IN |
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B.S. – Informatics, Business Cognate Indiana University |
May 2006 Bloomington, IN |
Skill Set
Interaction Design:
Persona Development, Task Flow Analysis, Story Boarding, Wire Frames, Prototype Development (high fidelity & low fidelity), Visual Design, Competitive Analysis, etc.
Usability Research & Testing:
Experiment Design, Contextual Inquiry, Ethnographic Study, Surveys, Questionnaires, Heuristic Evaluation, Individual Interviews, Formal Usability Testing, etc.
Technology:
CCNA Certification - June 2002, Macintosh and PC hardware and operating system, Blackberry and other smart phone setup and customization, Mac OSX Deployment & Security Best Practices Class, etc.
Key Strengths
- Experience working with all ages, technical experience, and levels of management
- Strategic level thinking to provide actionable product improvements mindful of all project constraints
- Working collaboratively or individually in multi-disciplinary environments
- Enthusiasm and passion for creating appropriate experiences for users of complex systems
- Skills to take designs from concept to prototype
- Attention to detail and the desire to create rich appropriate user experiences for products and software of all types
- A solid understanding of technologies and design challenges for web, software, and mobile apps
- An eagerness and curiosity to learn new skills and apply my personal experience to tackling complex problems
- Strategic level thinking to provide actionable product improvements mindful of all project constraints
- Working collaboratively or individually in multi-disciplinary environments
- Enthusiasm and passion for creating appropriate experiences for users of complex systems
- Skills to take designs from concept to prototype
- Attention to detail and the desire to create rich appropriate user experiences for products and software of all types
- A solid understanding of technologies and design challenges for web, software, and mobile apps
- An eagerness and curiosity to learn new skills and apply my personal experience to tackling complex problems
Employment
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Technology Assessment and Design Intern Idaho Mountain Express |
Sun Valley, Idaho Summer 2009 |
- Developed a full report for the board of directors describing a plan of action required to upgrade the website (including all technologies involved) from the design it had developed in-house since 1995
- Included cost and time figures, as well as rationale why specific changes were important, and how they impacted the brand of the company
- Also provided overall technology review of hardware, software and security suggestions both on and offline
- Included cost and time figures, as well as rationale why specific changes were important, and how they impacted the brand of the company
- Also provided overall technology review of hardware, software and security suggestions both on and offline
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User Support Specialist IU School of Continuing Studies |
Bloomington, IN Jan. 07 - July 08 |
- Managed a team consisting of two part time student employees and myself.
- Built an online support wiki for the IT Support Staff for SCS, resulting in training consistency and an updatable reference tool.
- Improved productivity of support staff by building a ghost server for quick imaging of machines, which allowed faster turnaround time and consistency across faculty machines.
- Improved productivity of support staff by building a ghost server for quick imaging of machines, which allowed faster turnaround time and consistency across faculty machines.
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Computer Support IU School of Health, Physical Education, and Recreation |
Bloomington, IN March 05 – Jan. 07 |
- Worked primarily with technologically inexperienced, older faculty and staff, both fixing computer problems and training users.
- Mac Specialist and Blackberry Specialist, in addition to normal PC support, for the IU School of HPER.
- Part of a team that replaced over 200 machines during the summer of 2005.
- Mac Specialist and Blackberry Specialist, in addition to normal PC support, for the IU School of HPER.
- Part of a team that replaced over 200 machines during the summer of 2005.
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Blackberry Specialist Nextel Wireless@Work |
Indianapolis, IN May 04 - Aug. 04 |
- Worked as the first-ever technical specialist in a new initiative to increase sales of Blackberry handheld phone-organizers.
- Accompanied commissioned sales staff on calls, demonstrated implementation of the Blackberry for user-specific purposes, and returned after purchase to train new users.
- Assisted mobile sales team on small and medium size business sales and on-site repair calls as well as direct sales and repairs in Nextel stores.
- Accompanied commissioned sales staff on calls, demonstrated implementation of the Blackberry for user-specific purposes, and returned after purchase to train new users.
- Assisted mobile sales team on small and medium size business sales and on-site repair calls as well as direct sales and repairs in Nextel stores.
